Return, Refund & Cancellation Policy

Effective Date: July 8, 2026

This Return, Refund & Cancellation Policy ("Policy") is issued by FlavoFBR in accordance with the applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, India. By placing an order on FlavoFBR, you acknowledge and agree to the terms set forth below.

1. Nature of Products

FlavoFBR offers premium traditional food products, including homemade spices, Thekua, Gujiya, Coconut Laddu, and other edible products. As these are perishable food items, returns, refunds, and cancellations are subject to the conditions outlined in this Policy.

2. Eligibility for Returns

Returns or replacements will only be considered under the following circumstances:

• The product was received in a physically damaged or tampered condition.
• The product delivered is expired or past its declared shelf life.
• An incorrect product was delivered.

To qualify for a return, the following conditions must be met:

• The product must remain unopened, unused, and in its original packaging.
• A valid Order ID or invoice must be provided.
• Clear photographs or an unboxing video showing the issue must be submitted as proof.
• FlavoFBR reserves the right to verify the authenticity of all claims before approving any return, replacement, or refund.

3. Non-Returnable Items

Returns, refunds, or replacements will not be accepted for:

• Opened, partially consumed, or fully consumed food products.
• Requests based solely on personal taste, preference, or change of mind.
• Incorrect product selection made by the customer during checkout.
• Minor external packaging imperfections that do not affect the quality, safety, or usability of the product.

4. Reporting Timeline

Any eligible issue must be reported within 48 hours of delivery.

Customers must contact our support team via email or phone and provide the required photographic or video evidence. Requests received after the 48-hour period will not be eligible for review.

5. Refund Policy

Once a claim is verified and approved:

• Refunds will be processed within 5–7 business days.
• Refunds will be credited to the original mode of payment.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer to the customer's designated bank account.
• Original shipping charges are non-refundable unless the error is solely attributable to FlavoFBR.

6. Replacement & Exchange Policy

For approved claims involving damaged, defective, expired, or incorrectly delivered products, customers may choose one of the following:

• A free replacement product (subject to stock availability), or
• A full refund of the affected product.

Approved replacement or exchange orders will generally be delivered within 7–10 business days, subject to serviceability and courier timelines.

7. Cancellation Policy

Customer-Initiated Cancellation

Orders may be cancelled only before they are dispatched. Once an order has been handed over to our courier partner, cancellations cannot be accepted due to the perishable nature of our products.

Cancellation by FlavoFBR

FlavoFBR reserves the right to cancel any order in cases including, but not limited to:

• Product unavailability.
• Pricing or technical errors.
• Suspected fraudulent or unauthorized transactions.

In such cases, a full refund will be initiated promptly.

8. Limitation of Liability

FlavoFBR shall not be held responsible for:

• Delivery delays caused by third-party courier partners.
• Damage or spoilage resulting from improper storage or handling after successful delivery.
• Delivery failures due to incorrect, incomplete, or inaccurate shipping information provided by the customer.

Under all circumstances, FlavoFBR's maximum liability shall be limited to the total amount paid by the customer for the relevant order.

9. Grievance Redressal & Contact Information

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, customers may contact us for grievances, return requests, refund inquiries, or other support-related matters.

Business Name: FlavoFBR

Registered Location: Nawhatta, Bihar, India

Email: support@flavofbr.com

Phone: +91 83403 00399

Customer Support Response Time: Within 48 business hours.

FlavoFBR is committed to maintaining the highest standards of food safety, transparency, customer satisfaction, and compliance with all applicable laws and regulations of India.